Job Information
Dollar Tree Systems Analyst III in Chesapeake, Virginia
Dollar Tree/Family Dollar is seeking a candidate with senior level experience to provide technical operations support to DT enterprise applications including (support, administration, maintenance, audit, and enhancement) functions.
Get in on this exciting and groundbreaking time at Dollar Tree and Family Dollar as we continue to grow both banners rapidly. We are a Fortune 111 company with over 16,000 stores, 26 distribution centers, and over $26B in sales in North America.
Principal Duties and Responsibilities
Administration, maintenance and support for all assigned software applications.
Research, troubleshoot and resolve issues assigned software application products.
Provide day to day support of ServiceNow for IT personnel and the business, including facilitating changes within the Incident and Request modules in ServiceNow
Identify recurring issues/problems and provide recommendations to eliminate or reduce trends
Facilitate management and resolution of complex incidents/problems engaging other IT Teams and vendors as needed.
Perform root cause analysis follow-up, as required – Ability to thoroughly document RCA details and make recommendations on improvement
Ensure smooth transitions from system changes/updates and projects into daily operations
Work on minor enhancements to software systems
Participate in Disaster Recovery and IT Business Continuity processes and policies
Create and maintain technical and end-user support documentation
Meet technical and business SLA’s
Required Qualifications
6+ years of IT Operations experience (support, maintenance, and administration)
3+ years of Back Office support experience (HR/Payroll/Finance systems administration), preferably Lawson and Workday
Experience in iSeries administration
Experience in iSeries programming languages such as Java, SQL, RPG, RPG/LE, CL
Experience with operating systems (i.e. iSeries, Microsoft and Linux)
Experience in Cloud and SaaS product
Experience in SOX Audits and working with auditors on audit controls and evidence.
Experience with Microsoft Office tools
Experience utilizing ServiceNow and JIRA
A self-starter who can prioritize, and work both independently and efficiently in a fast-paced environment
Excellent communication and customer service skills
Experience with performing technology audits
Experience writing SQL
Experience with performing technology audits
Desired Qualifications
Bachelor’s Degree (Business, Information Systems, Computer Science)* Expert level expertise in Microsoft Office tools
Development experience a plus
8+ years’ experience in Retail Industry
ITIL Certificate
IT Operations
- Systems Analyst III – Back Office - Remote